1. Introduction At PodAcademy (“we,” “our,” or “us”), we strive to provide high-quality products and services. This Refund Policy outlines the conditions under which we offer refunds for purchases made through our website, https://podacademy.ma/ (“Website”).
2. Eligibility for Refunds Refunds may be issued under the following conditions:
- The purchased product or service was not delivered as described.
- Technical issues prevent access to the purchased content despite reasonable troubleshooting efforts.
- Duplicate purchases due to a system error.
- Refund requests must be submitted within [Insert Number] days of the purchase date.
3. Non-Refundable Items Certain items are not eligible for refunds, including but not limited to:
- Downloadable digital products once accessed or downloaded.
- Subscription-based services after the billing period has started.
- Courses or memberships after significant progress has been made.
4. How to Request a Refund To request a refund, please follow these steps:
- Contact our support team at [email protected] with your order details.
- Provide a clear explanation of the issue and any supporting evidence.
- Our team will review your request and respond within [Insert Number] business days.
5. Processing Refunds
- Approved refunds will be processed to the original payment method within [Insert Number] business days.
- Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.
6. Changes to This Refund Policy We may update this Refund Policy periodically. Any changes will be posted on this page with an updated effective date.
7. Contact Us If you have any questions regarding our Refund Policy, please reach out to us at:
- Email: [email protected]
By making a purchase on our Website, you agree to the terms outlined in this Refund Policy.
